Customer care
We are happy to help
Questions about an order, shipping, or a custom request? Send us a note and a member of our team will reply by email, usually within two business days.
Email[email protected]
Quick answers
Good to know before you order
Shipping rates, 30-day returns, and secure payments are explained here. Our full FAQ, shipping, return, privacy, and terms pages are linked below.
Shipping
Shipping and delivery
Shipping is free on orders over $75 in the US, UK, and Australia. Each piece is made by hand, so please allow a short preparation time before it leaves our studios.
Returns
Returns and refunds
Changed your mind? Our 30-day returns policy covers most pieces. Read the Return & Refund Policy for the steps and any exceptions.
Help
Privacy, terms, and FAQ
Payments are processed through a secure checkout. Find how we handle your information in the Privacy Policy, the rules of ordering in our Terms of Service, and common questions in the FAQ.