At BALDEN TITAN LLC, we strive to ensure customer satisfaction with our solar products and services. This Refund and Returns Policy outlines the conditions under which you may request a refund or return for purchases made through www.baldentitan.top.
Eligible Products and Services
- Physical Products: Solar panels, inverters, and battery storage systems purchased through our website are eligible for returns if defective or damaged upon delivery.
- Services: Installation, maintenance plans, and consulting services (e.g., energy audits, workshops) are eligible for refunds under specific conditions.
- Subscriptions: Monitoring and support subscriptions may be canceled with a pro-rated refund for unused periods.
Return Conditions
- Timeframe: Returns for physical products must be requested within 30 days of delivery. Refunds for services or subscriptions must be requested within 14 days of purchase or service initiation.
- Condition: Products must be unused, in original packaging, and free of damage (except for defects). Services must not have been fully performed.
- Proof of Purchase: A receipt or order confirmation is required for all refund/return requests.
Non-Returnable Items
- Custom-designed solar systems or installations tailored to your home.
- Digital products (e.g., monitoring platform access) after activation.
- Services fully completed (e.g., installation or consultation).
Refund Process
- Contact Us: Submit your refund/return request via email ([email protected]) or phone ((559) 574-3364), including your order number and reason for the return.
- Review: We will review your request within 5 business days and provide return instructions if approved.
- Return Shipping: For physical products, you are responsible for return shipping costs unless the item is defective or incorrect. Use a trackable shipping method to our address: 939 S Ellipse Way, Denver, CO 80209.
- Processing: Refunds will be issued to the original payment method (via Stripe) within 10 business days of receiving the returned product or approving the service refund.
Defective or Damaged Products
If a product arrives defective or damaged, we will replace it at no cost or issue a full refund, including shipping fees. Contact us within 7 days of delivery with photos of the issue.
Cancellations
- Orders: You may cancel an order before shipment for a full refund. Contact us immediately at (559) 574-3364 or [email protected].
- Subscriptions: Cancel recurring subscriptions (e.g., monitoring plans) at any time via your account on www.baldentitan.top or by contacting us. Refunds for unused subscription periods will be pro-rated.
Financing and Leasing
Refunds for financed or leased solar systems are subject to the terms of your financing agreement. Contact us to discuss options.
Contact Us
For refund or return inquiries, reach out to:
BALDEN TITAN LLC
939 S Ellipse Way, Denver, CO 80209
Email: [email protected]
Phone: (559) 574-3364